What do you do if there is a delivery problem?

1). What will happen if the recipient is absent?

-- First of all, we will try to leave it to someone at that place and ask them to pass the gift to the recipient.

-- Secondly, we will try to leave it to the reception or security guard and try to call the recipient to inform this.

-- Thirdly, we will try to contact the recipient(contact the sender if failed) to arrange a re-route. We may send a bill of re-route charge from U$7.0 to U$20.0 to the sender after the delivery is made to new address.

-- Last of all, we will contact you to find other contact information of the recipient and redeliver the order after got contacted with the recipient. We may replace fresh flowers on our cost but are not responsible for decreased product quality of other items. The order can not be cancelled, and U$7.0 to U$20.0 redelivery charge is applicable.

2). What do you do if you find the address is not correct when you try to deliver?

-- First of all, we will try to call the recipient and deliver to correct address ASAP. This may cause delay and you may need to pay extra delivery charge from $7.0 to $20.0.

-- Secondly, we will call you to find correct address or get recipient's new contact number. Then we will redeliver the order after got contacted with the recipient. We may replace fresh flowers on our cost but are not responsible for decreased product quality of other items. The order can not be cancelled, and U$7.0 to U$20.0 redelivery charge is applicable.

-- If you are not sure whether the address is correct, then select "Must call before delivery" when you order to avoid any problems.


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