Cancellation / Return Policy

Cancel Order

Firstly, please double check your order status. Please note that once your order status is “Processing” or “Delivered”, you are not allow to cancel your order. If you order status is “Payment Received”, you should contact our customer service for order cancellation at once.

Kindly noted that pending order is over delivery time could be cancelled by our system. And you can tell us to do that during delivery time.

Return Policy strives to provide the best customer service available, we have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:

1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurs.

2. If it is determined that Broadway Florist did not make the delivery attempt, it is our policy that we will provide you with a refund.

3. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Broadway Florist who made the delivery. In almost every case, Broadway Florist will gladly replace the arrangement. To request a replacement, Broadway Florist must be contacted within 48 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided by Broadway Florist. No refunds or replacements will be made for any order should the recipient or sender not notify Broadway Florist within 1 day of the original delivery date.

4. Broadway Florist reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Broadway Florist receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email or phone call to the sender to inform them of the situation to determine if the information was provided in error.

5. Should any customer place an order through and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.

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