Customer Service

Deliveries

• Recipient Unavailability?
• I request delivery in the morning, why did you not deliver until now?
• Delivery Areas
• Delivery Date
• Delivery Time
• Delivery Charge
• Take a picture of the recipient with the gift
• What do you do if there is a delivery problem?
• Can I request without call before delivery?
• Do you accept surprise delivery?

Orders

• Can I Order Without Recipient's Phone Number?
• Where can I find the order number?
• Check Your Order Status
• How can I know the recipient get the gifts that I ordered?
• What time is best for me to order the flower?
• Can I change delivery date and/or address after I placed an order?
• Can I cancel my order?
• Can I input the address in Chinese?
• I don't know the recipient's address, Can I order?

Payment

• Payment Options
• Priceing
• Payment attemp failed. What to do?
• My credit card is in other currencies than USD, can I use it?
• I have paid successfully, why does the website also suggest "Make Payment"?
• Is it secure to use credit card in this site?

FAQs & Guides

• General Flower Care
• Is your website secure?
• Is my information safe on this website?
• Do you have greeting card sent with flowers?
• Is the gift delivered is the same as the picture shown?
• Can I make changes to the items on the website?
• Can you tell me what is the address after you deliver my order? Can you tell me what is the business of the company which the recipient works for?
• Can I hide my name and billing information to recipient? Hide the price?

Policies

• Satisfaction Guarantee
• Substitution Policy
• Delivery Policy
• Cancellation / Return Policy
• Discount & Promotions
• Privacy Policy
• Do you guarantee to deliver at my request date?

My Account

• Forgot your Password?